Arrival Recommendations
We strongly recommend arriving at least 10-15 minutes early to account for any transportation issues. If you are running late, please text or call your photographer immediately to inform them!
If You Are 10+ Minutes Late
- Penalty: $20
- Session Adjustment: Your photographer will work for the remainder of your allotted session time. Depending on their schedule, they may be able to extend your session, but an extension is not guaranteed. Your ‘arrival time’ is when you meet with your photographer and are ready to take the first picture.
If You Are 20+ Minutes Late
- Penalty: $40
- Session Adjustment: Depending on your photographer’s schedule, you may still be able to have your shoot, but it is not guaranteed. As a no-show, Kcaptured will require a $100 non-refundable booking fee for your next session. This fee can be applied toward photos purchased from that session. Your ‘arrival time’ is when you meet with your photographer and are ready to take the first picture.
If Your Photographer Is Late
Our photographers are instructed to arrive at least 15 minutes before their session time. In the rare event they are running late, they will still honor your entire booked session length (unless you prefer an abbreviated session). Please let us know if your photographer is late, and we will apply a discount to your session.
If your photographer is late and you cannot shoot for the full scheduled session length due to time constraints, please notify us at info@kcaptured.com, and we will work to find a solution that works for you.
No-Show & Same Day Cancellation Fee
If you do not cancel by 10:00 AM, 2 days prior to your scheduled shoot or cancel on the same day of your scheduled session, you will be automatically charged a $75 no-show fee. Cancellations starting from 8pm the day before the session will be considered a “same-day cancellation.”